Employees want to be able to organise their business trips with the same ease and flexibility that they have when booking their holidays, like booking an Uber instead of a taxi, or booking their own flights online.
The consumerisation of business travel is inevitable, and the way companies and TMCs respond will define their success or failure in the travel space.
Unlike leisure travel, corporate travel has been hesitant to make the shift from traditional booking systems to online platforms. However, the proliferation of mobile devices and a new generation of employees entering the workforce (a generation used to on-demand online services), are spearheading a transformation. Look at the sharing economy, for example.
To read more about what Sandra McLeod, CEO of Locomote has to say in The Nibbler, click here and in Travel Weekly, click here.