Broadly speaking, hotels to most business travellers serve a solely functional purpose: they’re buildings with clean rooms, decent amenities and are strategically located - everything else is a bonus.
65 percent of 1,000 recently surveyed Australian corporate travellers stated WiFi connection as the most important hotel amenity - not a comfortable bed or plush robe.
Clearly, we’re all about efficiency!
Also, these executives don’t book their reservations - they have assistants who do the “hard work” - and sometimes end up in situations where the hotel accommodation becomes a source of irritation rather than a refuge.
The next time you’re on a business trip and in a hotel (you didn’t select), here are five ways to get the very best out of your hotel accommodation and quell potential stress triggers:
1. Establish a rapport before check-in
Once you have your lodging confirmation, call the hotel and develop some affinity with a key employee (a front-desk or client relations employee) before you show up.
The goal here is to stand out and come across as more than a room number and be seen as “human” - that way you have someone in your corner in case something goes awry.
2. Be generous with gratuity
Irrespective of where you stand on the issue of tipping (specifically the “who”, "where", and “how much”), giving gratuities generously not only shows appreciation, it’s also an indication that you want to be well looked after.
Making this kind of “investment” can radically enhance your stay. Tipping the worker who checks you in, for instance, he/she might be willing to go above and beyond to make sure you’re an extremely happy camper.
3. Don’t be afraid to be direct
On the flip side, if you expect a certain level of service, speak up! For instance, say you’re hosting an important business luncheon at your hotel, be sure to be explicit regarding your expectations.
While tipping is a great gesture, and the hotel staff are responsible for making their guests comfortable, they are not mind readers - so don’t be shy about setting crystal clear goals.
4. Honestly communicate your feelings
Another great tactic for ensuring that you have a pleasant stay is to be open about how you feel - let the staffers know if you’re exhausted, apprehensive or dispirited; anger is tricky - it doesn’t always induce helpfulness).
By being genuine (not condescending) about your feelings, hotel staffers, who are empathetic, would work even harder to assuage your pain and turn your gloom around.
5. Develop a complementary and civil tongue
Hotel workers (like any other company employee) respond well to gratitude and civility. So be polite and show authentic appreciation (a “crows feet” smile for example) when next you’re served well - it will go a long way.
Written by Ross Fastuca @Locomote